Last updated: July 19, 2026
1. Scope and provider
These Terms of Service apply to all services provided by Astari GmbH, Thurgauerstrasse 111, 8152 Glattpark, Switzerland (“Swissblade”, “we”), whether offered via swissblade.ai or individually. Deviating terms of the customer apply only if we have agreed to them in writing.
2. Services
We review publicly visible online reviews (in particular Google reviews) for violations of the respective platform’s guidelines, report non-compliant reviews to the platform on the customer’s behalf, and support the customer in building and protecting their online reputation.
Important:
- The removal of a review is decided solely by the respective platform (e.g., Google). We owe a diligent review and report to the best of our professional knowledge, not a specific outcome.
- Our services are not legal advice and do not replace representation by a lawyer. Where legal action appears advisable, we recommend engaging an attorney.
- We only report reviews that, in our assessment, violate platform guidelines. We do not remove lawful, authentic expressions of opinion.
3. Conclusion of contract
The information on swissblade.ai (including the free audit) is non-binding. A contract is formed when the customer accepts an individual quote from us or when we confirm an order from the customer in writing (including by email).
4. Prices and payment
The prices in the individual quote apply. Where the quote provides for success-based compensation, it is owed only if the success defined in the quote (e.g., removal of a reported review) occurs. Invoices are payable within 30 days without deduction. All prices are in Swiss francs (CHF), plus any applicable value-added tax.
5. Customer cooperation
The customer confirms that they are authorized to act on behalf of the company concerned and provides us with the information necessary for the performance of our services truthfully and in a timely manner. The customer informs us without delay if relevant circumstances change (e.g., a reported review has already been removed by the platform).
6. Liability
We perform our services with the care customary in the industry. We are liable only for damage caused intentionally or through gross negligence. Liability for slight negligence, for indirect and consequential damage (including lost profits), and for the actions and decisions of platform operators (e.g., Google) is excluded to the extent permitted by law.
7. Data protection
The processing of personal data is governed by our privacy policy.
8. Term and termination
One-time engagements end upon performance of the services. Recurring services (e.g., monitoring) may, unless otherwise agreed in the quote, be terminated by either party with 30 days’ notice to the end of a month.
9. Final provisions
Should individual provisions of these Terms of Service be invalid, the validity of the remaining provisions remains unaffected. These Terms are governed exclusively by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is the registered office of Astari GmbH; mandatory statutory places of jurisdiction remain reserved.